Before calling in your problem or making a work order request, please check the below possible options:
- Check that a fuse hasn’t blown or that the circuit breaker hasn’t tripped. Replace with the appropriate fuse or reset the circuit breaker.
- In or around most furnaces there is what looks like a light switch. This operates the power to the furnace. Be sure this switch is on before completing the on-line maintenance request. You will be charged for the heating company to flip this switch.
- Check that your thermostat is on, heat is selected, and is set at a temperature that would call for heat (not too low).
- Verify that your gas service is in your name or has not been disconnected for non-payment or other issues.
- Can you hear any fans or blower running? If no noise at all, the problem must be one of the items above.
- Is there a window with a blinking or steady red light? If so, please explain what you are seeing if you submit a work order request.
- Are your furnace filters dirty? If so, replace immediately. Dirty filters are the cause of 95% of all heating issues. If your lease requires you to maintain your furnace filters and you submit a request for maintenance and your filters are found to be dirty, you likely will be billed for all charges. To avoid inconveniences of not having A/C or no heat, keep spare filters handy and replace them at a minimum of once every three months.
- Some properties also have Hydronic Furnaces. This means the heat comes from the hot water in your water heater. To be sure the hot water is getting to the furnace check the water valves going from your water heater to the furnace. They both need to be on (turned the same direction as the pipe). Sometimes the hot water valve is turned off in the summertime in order for the A/C to work at the highest efficiency. Properties with these systems include those at Garverdale, Tottenham, Wilson, Cloverbrook and Cloverfield. If you live at any of these properties please be sure to check your valves. Also check the temperature on the water heater and make sure it is not set to a low setting.
If after checking the above and you still do not have heat, please submit an online maintenance request. Within the request, please annotate the condition of your furnace filters and the status of any steady or blinking red lights.